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Central Fulfilment Operations Leader, Service Office Helsingborg

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PLEASE NOTE WE WILL PRIORITIZE APPLICATIONS FROM INGKA EMPLOYEES IN THIS RECRUITMENT. WE ALREADY HAVE PREFERRED CANDIDATES IN THIS PROCESS WITHIN INGKA.
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
To succeed in the role of Central Fulfilment Operations Leader you should have a collaborative mind-set in building relationships across the organisation and the ability to influence others. You are creative in your way of thinking and acting and have a “always possible” attitude. You have an eagerness and self-drive to develop constantly. It comes natural to you to lead in the unknown.

Your Responsibilities
Together with the Group Central Fulfilment Operations team and under the leadership of the Group Central Fulfilment Operations Manager define, establish and ensure operations excellence in the area of customer order fulfilment in fulfilment units with a long-term focus based on the organization's vision.
· Responsible for high performing daily operations and an efficient distribution network connected to central fulfilment operations
· Responsible for the performance, productivity, cost development and efficiency of the central fulfilment units.
· Responsible for creating synergies by enabling common ways of working among the market connected to topics of Central Fulfilment
· Responsible for closing the gap in operational performance, lifting efficiency and quality of the operations in all central fulfilment units.
· Responsible for the development and improvement of existing working methods, processes and solutions for the Group and Market Central Fulfilment Operations function
· Responsible to secure the quality and performance of running Central Fulfilment operations during the phase of Customer Fulfilment Transformation.
· Contribute with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities
· Responsible to provide support, guidance and sharing of best practices with the respective market function
· Responsible for ensuring that the Customer Fulfilment Sustainability Agenda is included in all operational aspects of the business connected to central fulfilment.
We believe you have a university degree in Logistics, Economics, Business Administration or Equivalent. Previous proven experience is required. Visa mindre

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Central Fulfillment Operations Specialist, Service Office Helsingborg

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WHO YOU ARE
As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by driving business growth and contributing to the overall success of IKEA through collaboration and at the same time increasing customer value.
You are passionate about driving development together with others, you are analytical and have an ability to understand how functional dependencies interact and impacts our customers and our performance.
You are strong in collaborating and building relations across the organization. You are creative in your way of thinking and acting, you challenge existing ways of working and have a “always possible” attitude.
You are strong in communication and take initiative. You are curious and interested in technology and new solutions.
You have an education in Logistics, Business Administration or similar and 2 years of qualified experience. You bring excellent skills and interest in supply chain.

YOUR RESPONSIBILITIES
As central fulfilment operations specialist you will:
• Support the distribution units in local and central projects
• Analyze, identify and propose improvement potentials in the operations
• Analyze capacities and create scenario plans for both the individual units and for our long term needs (together with the Omnichannel Network function)
• Act as point of contact for the Group function on various topics and initiatives
• Support the Group function in various development projects, e.g. connected to warehousing automation
• Conduct commercial reviews of the units and participate in safety and security assessments
• Support establishment projects with logistics competence
• Cooperate with the Business Risk & Compliance function mainly connected to safety & security

The role is permanent and located in the Helsingborg Service Office. Travelling between the sites and Helsingborg is regular. You will report to the Central Fulfilment Operations Manager.

ABOUT THIS WORK AREA
Customer Fulfilment is the logistics function within IKEA that contributes to a seamless shopping experience for the many people. Customer fulfilment is responsible for ensuring the availability of products and services by securing planning and fulfilment in an end to end perspective, the logistics in the stores, for operating different types of distribution centres, and for home deliveries, assembly and installation services for the IKEA customers in Sweden. The organization employs 2 500 co-workers and provides approximately 1 150 000 deliveries, assembly and installation services per year.
The Central Fulfilment Function operates the Distribution and Customer Distribution Centers and one Parcel Unit with locations in Älmhult, Torsvik and Arlanda.
WE ALREADY HAVE PREFERRED CANDIDATES FOR THE POSITION. NO RELOCATION PACKAGE OR MOBILITY INCLUDED. Visa mindre

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